Return Policy
Return and Refund Policy
Effective Date: August 2, 2025
Thank you for shopping with Gir Ghritam. We strive to ensure your satisfaction with every order. If you're not completely happy with your purchase, we're here to help.
Returns
Due to the nature of our products (consumable food items), we do not accept returns unless the item you received is:
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Damaged during transit
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Incorrect (wrong item sent)
To be eligible for a return:
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The request must be initiated within 3 days of delivery.
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The product must be unopened, unused, and in its original packaging.
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Proof of damage (photos/videos) must be provided at the time of the complaint.
Please contact us at customer@girghritam.com with your order ID and images of the issue to initiate the return process.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method within 7-10 business days.
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In case of COD orders, we will initiate a bank transfer after verifying your bank details.
Note: Shipping charges (if any) are non-refundable.
Late or Missing Refunds
If you haven’t received a refund yet:
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Recheck your bank or payment provider account.
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Contact your credit card company – it may take some time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please contact us at customer@girghritam.com.
Exchange Policy
We currently do not offer exchanges unless the product was damaged or incorrect.
Cancellations
Orders can only be cancelled within 2 hours of placing the order. Once dispatched, we cannot cancel the order.
Need Help?
For more information or help with your order, reach out to us:
📧 Email: support@girghritam.com
📞 Phone: +91 8734924441
📞 Phone: +91 8734024441
📍 Address: Rk Iconic, Tower-b. Office No. 801, Eight Floor. 150 Feet Ring Road, Near Shital Park Circle, Ayodhya Chowk. Rajkot- 360006.